Knowledge Base
When you have questions about SPEED Ferret, you can often find the answers you need in the SPEED Ferret Knowledge Base.
Product Updates
To find out whether a free update is available for your copy of SPEED Ferret, visit our downloads page.
Missing or Damaged Setup Disks
If you are using a version of SPEED Ferret that is no longer sold, and your setup disks are lost or damaged, you can download a fresh copy of the software from our downloads page.
Other Questions
If you have a question about a topic that is not mentioned in the Knowledge Base, or a problem that is not corrected by an existing update, our technical support staff will be happy to assist you personally.
| E-Mail: | support@moshannon.com |
| Telephone: | 1 (814) 345-5657 (Mon-Fri 8am-5pm EST) |
| Fax: | 1 (814) 345-5661 |
| Postal Mail: | Black Moshannon Systems 114 Meadow Lark Road Morrisdale PA 16858-9333 U.S.A. |
When you submit a support request, please be sure to include the following information:
- Your name and organization.
- Your SPEED Ferret serial number.
- A detailed description of the question or problem, including the complete text of any error messages that you might have received.
- Is the problem reproducible? If so, how?
- What solutions have you attempted, and what were the results?
- A phone number, fax number, e-mail address, or postal address where we can reach you.